Month: March 2018

2 Questions That Will Improve Your Customer Service Right Now

We’ve all had bad customer service experiences. Several weeks ago, I was standing in the front of the line at a car rental place in San Diego. Even though I was obviously in the front of the line, the customer service rep called the guy behind me to the counter instead of me. Once I came …

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hiring and selection funnel

A 6 Step Selection Funnel That Will Save You Thousands

Did you know a bad hire can cost small businesses up to $50,000? Many businesses have selection processes that are missing some key steps. Some organizations don’t have the time or resources to create an effective Selection Funnel. Our selection funnel walks decision-makers through a simple process that enables them to save time, save money, …

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